Informatica + CIAL: Automated credit decision-making processes leading to improved risk management
With nearly 30 years in the business, Informatica stands as a prominent provider of big data analytics, data warehousing, and data cleansing solutions, trusted by major players in various markets.
Through their enterprise cloud data management software, Informatica empowers companies in over 80 countries to foster innovation, enhance agility, optimize operations, and generate intelligent market disruption.
Outcomes
>80% of all credit decisions are automated
Improved end-to-end credit risk management
Higher collection efficiency
Company History
With nearly 30 years in the business, Informatica stands as a prominent provider of big data analytics, data warehousing, and data cleansing solutions, trusted by major players in various markets.
Through their enterprise cloud data management software, Informatica empowers companies in over 80 countries to foster innovation, enhance agility, optimize operations, and generate intelligent market disruption.
Informatica helps more than 9,000 customers in expediting data-driven digital transformation, bringing data to life and driving meaningful innovation. This synergy of software and intelligence enables global companies to unlock their full potential.
Pain Point
The team, made up of less than ten people, had an overwhelming demand. They were responsible for managing invoice-to-cash operations, credit assessments, and collections for Informatica's global operations. With a rising number of credit customers, their credit process became time-consuming, analyses grew uncertain, the review and approval process lacked standardization, and collections were stagnant and ineffective.
It made the work very systematic, streamlined the work and that, by itself, saves the company time and money. It’s very helpful. I cannot see that I could ever go back to the way we did business before. It would be impossible without all the automation, without Collections Management and without Credit Intelligence and without the automated credit decisioning on all these rules, there is no way I can go back five, six years ago. It would be impossible for us to complete the job.
Maha Khoury
Credit and Collections Director at Informatica
This app really saved us a lot of time. We built decisioning rules in the background that assign credit limits based on our threshold of risk. And so, when sales clicks on the app in SFDC, it goes into D&B Finance Analytics, it reads all the rules, then it comes back into SFDC with the credit limit approval and with the reasons why we approved it.
Maha Khoury
Credit and Collections Director at Informatica
Solution
D&B Finance Analytics supports finance teams, helping them to manage risk, reduce operational costs, increase efficiency, and provide a better customer experience.
Powered by the Dun & Bradstreet Data Cloud, this solution, along with its two applications, Credit Intelligence and Receivables Intelligence, enables companies to reduce bad debt, increase cash flow, as well as automating their manual decision-making, monitoring, and customer communication processes. Additionally, it offers an online credit application and a payment portal, streamlining the customer's journey.
Results
With Credit Intelligence, Informatica’s team can make instant decisions about new credit applicants, standardize their review processes, conduct advanced analyses, and manage their accounts more effectively.
Receivables Intelligence has had a great impact in their collections process, transforming and streamlining what once was a strenuous and demanding task for the team.
With D&B Finance Analytics, the team can direct their time and efforts more strategically, with the peace of knowing the automated credit decisions powered by the applications are trustworthy and secure. The solution also gives the Sales team visibility of the credit decision on Salesforce, allowing the teams to work more harmoniously. Now, Informatica’s team has a more efficient way to manage risks, an improved account monitoring and a strategic and intelligent credit decisioning process, fueled by Dun & Bradstreet’s technology and data to better serve their clients with an optimized, upgraded process.
>80% of all credit decisions are automated
Improved end-to-end credit risk management
Higher collection efficiency
Would you like to know how CIAL can help you transform your operation with more informed, secure, and strategic decisions?
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