Securitas + CIAL: Credit Auto-Approval Rate to 90%+ with D&B Finance Analytics Automation
Securitas’ finance team is dedicated to creating operational efficiency for the business, managing risk, and being a strategic partner to the sales team.
As a global service provider in an industry with relatively low customer portfolio risk, Securitas was challenged by the labor-intensive resource requirements of its credit review process.
Outcomes
Increased efficiency in credit team by 75%
Increased autoapproval rate from 38% to 65%
400,000 dollars in savings for the company
Company History
Securitas serves a wide range of customers in a variety of industries and customer segments, operating in 45 markets.
For over 90 years, their products have grown in security solutions, and include protective services that are developed together with the customer, designed to incorporate a high degree of technology.
While manned guarding still represents the cornerstone of Securitas, they are continuously expanding their offering.
Pain Point
Securitas' Credit team was spending too much time on manual credit reviews, which prevented the team from maximizing its efficiency on more valuable activities that would generate more revenue.
In addition, there were many unmet strategic needs, such as customer risk and collections information, that could create more value-added time.
We dedicated ourselves to pumping valuable insight out to the field to help sales instead of reacting to data after a deal was made. We needed a custom scorecard to help deliver this insight, combining data within our existing customer portfolio with Dun & Bradstreet’s world-class data.
Christopher Rios
VP of Finance of Securitas
Securitas’ finance team knew that in order to automate more credit reviews successfully, a foundation of quality data and insights was needed. Securitas also needed a solution that was easy to implement and agnostic to its technology environment. Securitas partnered with Dun & Bradstreet to create a custom scorecard within its D&B Finance Analytics, using key elements of the Dun & Bradstreet Data Cloud.
Christopher Rios
VP of Finance of Securitas
Solution
Securitas’ finance team knew that in order to automate more credit reviews successfully, a foundation of quality data and insights was needed. Securitas also needed a solution that was easy to implement and agnostic to its technology environment. Securitas partnered with Dun & Bradstreet to create a custom scorecard within its D&B Finance Analytics, using key elements of the Dun & Bradstreet Data Cloud.
Results
Securitas benefited from connecting 99% of its portfolio to a D-U-N-S Number®, obtaining updated risk attributes and alerts on its customers.
Securitas quickly achieved a 65% auto-approval rate, enabling the company to build a team focused on assisting with collection efforts, dispute resolution and overall customer satisfaction.
The automation enabled Securitas to achieve its efficiency targets in less than 6 months and increase its revenue to 6% for the year.
Increased efficiency in credit team by 75%
Increased autoapproval rate from 38% to 65%
400,000 dollars in savings for the company
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